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Scenario Exploration

Intelligent Roles

Hand part of the work truly to intelligence—let it take repetitive, rule-based, ongoing tasks while people focus on judgment, relationships, and creation.

Why work is becoming digital roles

More and more work consists of defined tasks, rules, and system interactions. These do not always require a person end-to-end, yet they consume human capacity. Handing the stable, repetitive, describable parts to intelligence is the next step in efficiency and natural growth.

What is a digital employee

A digital employee is not a simple script but an intelligent role that understands tasks, uses tools, calls systems, and completes work. It organizes capability around a real role rather than executing isolated commands.

Which roles fit

Repetitive & high-frequencyRelatively clear rulesNeeds to be always onCross-system collaborationInformation-intensive

What changes

Free repetitive laborExtend service capacityAccumulate role capabilityLet people focus on judgment & creation

Digital Workforce

Not adding an AI assistant to a person, but redefining how a role gets done.

How it fits together

    An Agent, or a digital role?

    Ordinary Agent

    1. 01User asks
    2. 02Agent answers
    vs

    Digital role

    1. 01Role goal
    2. 02Receive task
    3. 03Understand context
    4. 04Read systems
    5. 05Judge by rules
    6. 06Use tools
    7. 07Ask human if needed
    8. 08Complete
    9. 09Log result
    10. 10KPI review

    An Agent is a technical form; a digital role is a work form. Do not ask what an Agent can do first—ask what the role is responsible for.

    Four digital roles

    Digital CS

    Owns answers, order lookup, after-sales, ticket creation and escalation judgment.

    Q&ALookupAfter-salesTickets

    Digital Ops

    Owns content, campaigns, data, user ops and daily operations.

    ContentCampaignsDataUsers

    Digital Sales Assistant

    Owns lead cleanup, account research, follow-up prep and CRM work.

    LeadsResearchFollow-upCRM

    Digital Procurement

    Owns demand, inventory, RFQ, comparison, suppliers and purchasing.

    DemandInventoryRFQCompare

    In one line

    A digital employee is not a chatbot, but a work role with responsibilities, permissions, tools and result requirements.

    Digital Workforce by 71 SI

    Put intelligence to work.

    Around real roles, combine AI, knowledge, process, systems and permissions into digital employees that actually work.

    Digital Workforce is the 71 SI digital-role product and co-creation system for enterprises, covering service, operations, sales, procurement and more.

    Enter Digital Workforce →→

    Frequently asked questions

    How is it different from RPA?+

    RPA clicks through fixed flows; a digital employee understands scenarios and exceptions and handles unstructured tasks.

    Is it safe?+

    Digital employees run within controlled permissions—auditable, reversible, and privately deployable as needed.

    How fast can it go live?+

    Well-bounded roles typically complete diagnosis, validation, and pilot within weeks.

    Related

    Put intelligence to work.Intelligent Service71 SIOS

    Let’s talk about your scenario

    Tell us your business scenario and we will design a practical solution.

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